Terms & Conditions

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This shall become a contract for service at the rates stated and will represent by entire agreement of the parties hereto. This shall apply to all additional services represented by the company for the owner. Only an officer of the company, owner or partner to modify the terms and conditions of this contract, and then only in writing. The customer is responsible for security during the move. Urals Moving Company (The Company) shall not be responsible for any expense, which may be involved or caused by delay in arrival or delivery of goods by unavoidable reasons.

Specific liability exemptions

The amount of any loss or damage for which the carrier may be liable shall not exceed $0.60 cents per pound per article computed on the total weight of the shipment unless additional coverage is purchased. The Company shall be limited in its liability of the move and specifically shall not be liable for the following unplanned happenings namely. Damage to fragile articles that are not packed or unpacked by representatives of Urals Moving Company included marble, glass, mirrors, pictures, lamps, etc. Damage to mechanical, electronic or other operations of radios, stereos, clocks, appliances, musical instruments, computers, software, DVD’s, CD’s, Disk’s, irrespective of who packed or unpacked mentioned articles. Deterioration or damage to perishable food, plants or animal. Loss of contents of consignor packed articles unless the containers were opened for the carrier’s inspector and articles listed on the Bill Of Lading and receipted for by the carrier. Damage of the loss of a complete set of a unit when only part of such set is damaged or lost in which event the carrier shall only be liable for the repair or recovering of the lost or damaged piece or pieces. Damage to the goods at a place or places of pickup at which the consignor or his agent is not attendance. Damage of the goods at a place or places of delivery at which the consignee or his agent is not in attendance and cannot give a receipt for the goods delivered equipment moved full with content therein. Any “assemble yourself furniture or otherwise held together with tied joints fasteners. Furniture design of a unique or fragile design such as glass on glass, glass on metal, glass legs, etc. Any damage done by any liquid or powder the property of which is owned by the customer etc. joints of mechanical connection devices: any previous repaired defect, any material or fabric that is weak due to wear of age, any finish still wet or soft, any mechanical or electronic equipment, live plants, soft tile flooring, anything packed in or with common plastic bags.

General liability exemptions

The Company not responsible for damage or breakage to items made of pressed wood. Furniture made from pressed wood is easily broken when transported or disassembled. The Company will not disassemble any pressed woods items to be shipped unless it is at the risk of the purchaser only. The Company will not accept any claims for any damages to any pressed wood item, whether is the entire piece of pressed wood furniture or any part of it. The Company is not liable for any damage that may occur to lawns as a result of respecting the customer’s request of backing the truck off the roadway into driveways and not or across lawns. Loss, damage or delay to any goods described in the Bill Of Lading caused by an Act Of God, The Queen’s or public enemy, riots, strikes, a detect of inherent vice in the goods. The Company shall not be liable for any delays on mechanical breakdowns, delay due to traffic, lack of lightning, slippery or obstructive facilities or walkways, slippage of liquids, difficult situations due to oversize furniture in relation to undersize facilities, the act of default of the consignor, owner or consignee, authority of law or quarantine. Furthermore, The Company shall not be liable in the event of any items become missing through mysterious disappearance or otherwise.

Insurance – Notice​​: Please be advised that the purchaser may obtain adequate insurance to protect them from loss or damage of goods. The customer may purchase additional protection plan from the company, as he/she deems appropriate or use homeowners insurance or use a third party insurance company to purchase the desired level of insurance coverage.

Released Value Protection (RVP)
COST – no additional charge will apply for this option
MAXIMUM VALUE OF RVP – estimated weight x $0.60 per pound per article.

Every moving company is required by law to include basic (standard) protection included in their moving rates with no added cost to the consumer. To the consumer, this represents compensation of 60 cents per pound per article (for example – if damage or loss occurs to an item weight 20lb the movers’ liability would be $0.60 x 20lb = $12.00)

Please be advised if you pack the cartoons yourself the content will not be insured if damage has occurred. The maximum limit for this option shall be the total amount charged for the moving service.

Full Value Protection (FVP)
COST – estimated weight x 0.035
MAXIMUM VALUE OF FVP – estimated weight x $5.00

If any article is lost, destroyed or damaged while the mover’s custody The Company will have the options either
1. Repair the article to the extent necessary to restore it to the same condition as when it was received by the mover or pay to customer cost for such repair.
Or if it’s not repairable
2. Replace the article with an article has like kind of quality or pay you for the cost of such replacement. This is not “Replacement value” – it is the value of the actual item as it is today – whether it is in worn condition or almost new condition.

Lien acknowledgment by client

The customer confirms and acknowledges that The Company has a lien on any and all of the goods and chattels in his possession and may retain such goods until such time as all of the charges are paid to The Company. Those charges include travel time, waiting time, unloading time into storage, reloading from storage, the storage cost themselves and any and all charges occasioned with the moving services without limiting the generality of the foregoing. In effect, the customer delivers a warehouseman’s lien to The Company until all charges are fully paid and satisfied pursuant to the Warehouse Receipt Act, R.S.O. and amendments thereto.


All payments must be paid in full before any claims can be considered. The Company shall have the right to inspect and repair alleged damaged articles. Valuations provisions as declared by the shipper in writing shall be mover’s maximum liability. In all cases not prohibited by law where a lower value than actual value has been represented in writing by the customer or has been agreed upon in writing as the released value of the property, such lower value shall be the maximum amount to be recovered.
Note – All claims are subject to $50 processing fee.

Breaks during the move

Movers are allowed to take 15 minutes breaks every 2 hours. The time spent on these breaks is counted towards the total time of the move and charged to the customer at their hourly rate. If the move exceeds 4 hours the movers are allowed to take one 30-minute lunch break. The time spent on lunch break will not be billed to the customer.

Project Minimum

Minimum three (3) hours of labour on the work order (unless stated otherwise). The customer will be billed every 0.5hr at your hourly rate after the project minimum of 3 hours.

Content of containers

The Company is not responsible for the contents of drawers, containers or other items of a similar nature.


The Company is not responsible for the electrical and/or mechanical function of pianos, computers, radios, television sets, phonographs, clocks, refrigerators, washers, and dryers or other instruments or appliances whether or not our employees pack them. The Company recommends major appliances to be serviced by a qualified services company.


The Company will make every reasonable effort to complete delivery. If goods cannot be delivered in an ordinary way – by stairs or elevator – there will be an extra charge for hoisting, lowering, shuffling, or other labour or equipment necessary. We will charge our current hourly rate for waiting time caused by lack of sufficient elevator services or other causes beyond our control. If no authorized person is present to accept goods at the agreed time, or if orders are incomplete, we will deliver the goods at your risk and expense, using reasonable judgment. I understand that attempting to move a piece of furniture into an area with difficult access for big and bulky furniture, the mover from URALS LOGISTIC LTD is not responsible for any damages caused to furniture or property as a result of difficult access. The customer knowingly accepts the risk of damage to all such as walls, ceilings, floors, and floor covering and aforementioned furniture.

Dock facilities

The customer shall make available to The Company suitable dock facilities for purpose of loading and unloading the demised goods and chattels of the client. In the event that unsuitable facilities are available. The Company may use street at the sole and exclusive risk of the customer. The client agreed to indemnify The Company for any damage or loss it sustains as a result of the client failing to provide suitable facilities without limiting the general of the foregoing clear driveways, roads leading to the workplace and such further and other facilities as may require. Finally, the customer agrees to specifically indemnity and safe The Company harmless for any and all charges occasioned with including liens, levies, and assessments, regulatory or by-law infractions and any other penalty-giving rise to The Company performing the service on behalf of the client.

Terms of payment and Charges

All charges due upon receipt. A driver will collect before final delivery of goods at destination. If for any reason, this matter is referred for collection, a customer is responsible for all costs, including but not limited to agency fees, attorney fees or forty percent of the amount of our claim, and court costs.

All rates are subject to HST. Urals Moving Company’s HST # 745578328RT0001.
All goods, which are moved into the storage, will follow the terms and condition of the Warehouse Receipts Act of the Uniform Commercial Code.

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